Certified Professional in Healthcare Human Resources

📘Program Overview

The Certified Professional in Healthcare Human Resources (CPHHR) program helps professionals manage the future of healthcare and the people who work within it, addressing questions essential to the successful healthcare provider of the future.

Human resources will always be about people — acquiring, developing, and retaining human capital — yet the HR role in today's healthcare organization has become more complex, demanding strategically oriented activities and competencies.

The program focuses on increasing the likelihood of hiring competent people and enabling them to perform, covering position requirements, recruitment and selection, training and development, rewards and retention, and managing within legal constraints.

🎯Program Rationale

• Healthcare faces severe, worsening workforce shortages.
• People are the bedrock and competitive advantage of healthcare organizations.
• Strategic HR drives engagement, retention, and performance.
• Modern HR must be proactive, strategic, and legally astute.

👥Target Audience

• HR specialists in resourcing, talent, succession, and L&D
• HR business partners
• Healthcare managers responsible for talent management
• Senior managers responsible for resourcing their units
• Leaders defining and developing organizational strategy

✅Program Objectives

• Align HR strategy with organizational direction.
• Prepare for and manage staffing shortages and turnover.
• Develop training, development, and engagement programs.
• Manage employee performance, burnout, and retention.
• Operate within legal and regulatory constraints.

🏆Learning Outcomes

• Prepare for and address staffing shortages.
• Calculate turnover rates and plan retention.
• Manage employee burnout and engagement.
• Maintain training, development, and licensing currency.
• Reshape HR's strategic and operational roles.

📚Program Structure

• Module 1: Strategic Human Resource Management
• Critical success factors for strategic planning
• Strategic planning and management process
• Systems theory and environmental analysis
• Mission, vision, and values; aligning budgets and measuring results
• Module 2: The Healthcare Profession
• Professionalization, licensing, and certifications
• Recruiting, engaging, and retaining nurses and physicians
• Recruiting and retaining pharmacists and allied health
• Health policy and the changing nature of healthcare professions
• Module 3: Structure of the HR Organization
• Role of human resources
• Developing an HR service culture
• Internal and external stakeholders
• Demonstrating the value of HR
• Module 4: Organizational Effectiveness & Development
• Organizational development and interventions
• Improving organizational, team, and individual performance
• Workforce-management planning
• Talent acquisition and employee engagement
• Learning and development
• Module 5: The Future of HR in Healthcare
• Employment-relationship strategy and dispute resolution
• HR technology management and risks
• HR risk management
• Diversity, inclusion, and corporate social responsibility
• HR ethics

📝Assessment & Certification

• Module knowledge checks
• Workforce-planning exercise
• HR case-study analysis
• Final comprehensive examination

🚀Capstone / Practical Project

Develop a strategic HR plan for a healthcare unit, including workforce planning, a retention strategy, and engagement and development initiatives.

🏥Organizational Impact

• Improved recruitment, retention, and engagement
• Reduced turnover and burnout
• Stronger strategic alignment of the workforce
• A people-driven competitive advantage

📈Career Pathway

• Healthcare HR Specialist / Partner
• Talent & Workforce Manager
• Learning & Development Lead
• HR Operations Manager

Exam Fee: $495