Certified Professional in Healthcare Management

📘Program Overview

Managing in a healthcare organization requires finely tuned skills: leaders must effectively run organizations while influencing and adapting to changes in the broader environment, charged with getting things done at the center of all the changes affecting healthcare delivery.

The Certified Professional in Healthcare Management (CPHM) program emphasizes operations management and the use of project-management tools and balanced-scorecard techniques to execute and monitor projects, along with performance tools and programs such as Six Sigma, Lean enterprise, and simulation — supported by real-world examples, exercises, case studies, and discussion questions.

Each module delivers core content that should become part of the repertoire of every healthcare manager, whether entry-level or senior executive, and is updated to address the challenges faced by modern healthcare organizations.

🎯Program Rationale

• Healthcare managers operate at the intersection of clinical, financial, and operational pressures.
• Operations and project-management discipline drives reliable execution.
• Balanced-scorecard and performance tools align action with strategy.
• Both new and senior managers need a shared core management repertoire.

👥Target Audience

• Current and aspiring healthcare managers and administrators
• Department heads and unit supervisors
• Clinical leaders transitioning into management
• Operations, finance, and HR professionals in healthcare
• Executives seeking a structured management foundation

✅Program Objectives

• Apply strategic planning and operations management in healthcare.
• Use the balanced scorecard and performance tools to monitor execution.
• Lead change and performance improvement initiatives.
• Integrate risk management, patient safety, and quality into management.
• Apply financial, HR, and information-management principles.

🏆Learning Outcomes

• Develop and execute strategic and operational plans.
• Apply Lean and Six Sigma tools to operations.
• Manage credentialing, privileging, and peer review.
• Make data-informed management decisions.
• Lead within legal, ethical, and accreditation requirements.

📚Program Structure

• Module 1: Strategy & Operations
• Healthcare strategic planning and management
• Introduction to healthcare operations
• Strategy and the balanced scorecard
• Module 2: Leadership, Quality & Change
• Leadership and commitment to performance improvement
• Leadership for quality
• Change management
• Variation in medical practice and implications for quality
• Module 3: Risk, Safety & Decision-Making
• Risk management and patient safety
• Problem-solving and decision-making tools
• Credentialing, privileging, and peer review
• Module 4: Finance, HR & Information
• Economics of healthcare
• Financial management of healthcare
• Strategic human-resources management
• Organizational development and training
• Healthcare information systems
• Module 5: Marketing, Ethics & Compliance
• Healthcare marketing
• Ethics in healthcare
• Legal imperatives for healthcare managers
• Accreditation, certification, and licensure

📝Assessment & Certification

• Module knowledge checks
• Balanced-scorecard exercise
• Management case analysis
• Final comprehensive examination

🚀Capstone / Practical Project

Develop an operational-improvement plan for a department using project-management tools and balanced-scorecard measures.

🏥Organizational Impact

• Stronger operational execution and accountability
• Better alignment of action with strategy
• Improved performance and resource use
• More capable management bench strength

📈Career Pathway

• Healthcare Operations Manager
• Department / Service-Line Manager
• Program / Project Manager (Healthcare)
• Administrative Director

Exam Fee: $495